Privacy Notice

1. Who we are

CBM Roofing Ltd is the organisation responsible for your personal information.

Business name: CBM Roofing Ltd
Company registration number: 15376698
Registered office: Runnymede Malthouse Business Centre, Malthouse Lane, Egham, Surrey TW20 9BD
Trading address: Runnymede Malthouse Business Centre, Malthouse Lane, Egham, Surrey TW20 9BD
Email: info@cbmroofing.co.uk
Telephone: 07517 574 551

2. Information we collect

We may collect the following information:

• Your name
• Telephone number
• Email address
• Property address and postcode
• Details about your property and the roofing work required
• Photographs or videos that you send us
• Your preferred method of contact
• Details contained in enquiries, quotations, contracts and invoices
• Records of our communications with you
• Payment and transaction information
• Technical information about how you use our website, where applicable

Please avoid sending photographs containing people or unrelated personal information unless it is necessary for us to assess the work.

3. How we collect your information

We may collect personal information when you:

• Complete an enquiry form on our website
• Contact us by telephone, email, text message or WhatsApp
• Ask us to provide a quotation
• Arrange an inspection or roofing work
• Make a payment
• Leave a review or provide feedback
• Visit or interact with our website

We may also receive your information from someone contacting us on your behalf, recommendation platforms or another person referring you to us.

4. How we use your information

We use personal information to:

• Respond to enquiries
• Contact you about roofing work
• Arrange property visits and inspections
• Prepare and provide quotations
• Carry out agreed work
• Manage appointments, contracts, invoices and payments
• Provide guarantees and respond to aftercare enquiries
• Keep appropriate business, tax and accounting records
• Handle complaints
• Protect our legal rights and prevent fraud
• Improve our services and website
• Comply with legal and regulatory responsibilities

We will not sell your personal information.

5. Our lawful reasons for using your information

Under UK data-protection law, we must have a lawful reason for using your information. We generally rely on:

• Contract: To provide a quotation, arrange work or fulfil an agreement with you.
• Legitimate interests: To respond to enquiries, run and improve our business, maintain records, provide customer service and protect our legal rights.
• Legal obligation: To meet tax, accounting, insurance and other legal responsibilities.
• Consent: Where you have specifically agreed to something, such as certain marketing communications or the use of optional cookies. You may withdraw your consent at any time.

6. Who we may share information with

Where necessary, we may share relevant information with:

• Employees, subcontractors or tradespeople helping us complete your work
• Accountants and professional advisers
• Insurance providers
• Website, email, hosting and IT service providers
• Payment providers and banks
• Government bodies, regulators or law-enforcement organisations where legally required
• Debt-recovery or legal professionals where payment remains outstanding

We only share information when necessary and expect anyone handling it for us to protect it appropriately.

Website enquiry forms are delivered by Resend, a secure email delivery service, and our website is managed by our website partner, Top Rank Solutions. Customer-management and accounting systems used: Xero. Website statistics: Google Analytics.

7. WhatsApp, email and other communication services

If you contact us through WhatsApp, email or another third-party service, that provider may process information in accordance with its own privacy notice.

Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate data-protection safeguards are in place.

8. How long we keep information

We keep personal information only for as long as reasonably necessary. As a general guide:

• Unsuccessful enquiries and quotations: up to two years
• Customer, contract, invoice and payment records: normally six years after the end of the relevant financial year
• Job photographs and work records: for the duration of any applicable guarantee and a reasonable period afterwards
• Complaints and legal records: for as long as needed to deal with the matter and protect our legal rights

We may retain information for longer where required by law or where necessary in connection with a legal claim.

9. Photographs

You may send photographs to help us understand a roofing problem and prepare for an inspection or quotation.

We may also take photographs before, during and after roofing work for job records, evidence, safety, insurance and guarantee purposes.

We will ask for permission before using photographs that clearly identify you, your house number, vehicle registration or other personal details for advertising or social media.

10. Website cookies

Our website uses Google Analytics 4 to understand how visitors use the site, for example which pages are viewed and how people found us. This sets Google Analytics cookies (such as _ga) that give us aggregated statistics about visits; we use these only to improve the website and our services.

We do not use advertising or social-media tracking cookies.

You can manage or delete cookies through your browser settings, and you can opt out of Google Analytics across all websites using Google's browser add-on. Disabling certain cookies may affect how the website operates.

11. Keeping your information secure

We take reasonable steps to protect personal information against loss, unauthorised access, alteration or disclosure. Access is limited to people who reasonably need the information to perform their work or provide services to us.

No internet or email system is completely secure. Please take care when sending sensitive information electronically.

12. Your rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Ask us to transfer information you provided to another organisation
• Withdraw consent where we rely on consent

These rights do not apply in every situation. We may need to retain certain information to meet legal obligations or protect legal rights. To exercise your rights, contact us at info@cbmroofing.co.uk.

13. Complaints

Please contact us first if you have any concerns about how we use your information. We will try to resolve the matter promptly.

You also have the right to complain to the Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113

14. Changes to this notice

We may update this privacy notice when our services, website or legal responsibilities change. The latest version will be published on this page with its revision date.